Our Team
Meet Our Team
Mandeep Virk
Business Development Manager
“Mandeep is our Business Development Manager, bringing close to five years of experience across the NDIS and Home Care sector. With a strong background in both service delivery and business development, his work is grounded in a genuine commitment to the people he supports.
Mandeep began his healthcare journey as a Support Worker, then progressed into a Service Coordinator role before moving into Business Development. This hands-on experience means he understands support from the ground up and keeps participant needs, safety, and quality of care at the centre of every conversation and decision.
At Heed WA, Mandeep focuses on building meaningful, long-term relationships with participants, families, support coordinators, and health professionals. He works closely with stakeholders to ensure services are responsive, person-centred, and aligned with each individual’s goals. For Mandeep, business growth is never separate from quality care. It is about ensuring the right supports are in place so people can live with choice, independence, and dignity.
Outside of Business Development world, I love spending time with my friends, watching footy( mad Brisbane Lions Supporter) , having beers at the pub, hiking, road trips and health and fitness. ”
Kourtney Kovoce
HR and Quality & Compliance Manager
I’m Kourtney, but at home, I’m known as Korgy or Mama. Originally hailing from the electrifying city of Melbourne, I’ve been ruling the sunny streets of Perth for the past four years. In the NDIS field, I’ve done it all, from commanding service coordination to dominating the ground as a support worker. I bring a powerhouse background in quality and compliance, fortified by lived experience in trauma-informed care.
When I’m not on the frontlines, you’ll find me on a bush walk adventure in the crisp winter or devouring a book. As a die-hard foodie, I’m always on the hunt for the next thing to try. Wolves are my spirit animals—they’re ferociously fluffy with razor-sharp teeth! If I had the space, I’d have a couple of cows grazing in my backyard. I’m also a dino lover and you will see me adding them to any accessory’s or anything else other might find a little on the weirder side. I love spending time with my dog, Rusket, and my lively little ones.
I am looking forward to this next chapter in my life a helping this Heeds WA families and staff thrive.
Carmen Chin
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi there! I’m Carmen, and I’m thrilled to be part of the Heed WA team as a Level 2/Level 3 Support Coordinator and Psychosocial Recovery Coach. My passion lies in empowering individuals and helping them create positive change in their lives.
My journey began as a Support Worker, where I committed to providing compassionate, individualized support to enhance clients’ daily living skills and overall well-being. With several years of experience navigating the NDIS, I focuses on connecting participants with necessary services and supports, always prioritizing their preferences.
I previously worked as a Youth Coordinator and School Liaison Officer with a non-profit organization, designing engaging programs for young people and collaborating with schools and community organizations to create a supportive network. Before that, I was a Lead Educator/21C in early childhood education, where I developed inclusive curriculum and built strong connections with families and the community.
I hold a Bachelor of Community Services and a Diploma of Early Childhood Education, along with training in Trauma-Informed Care and Person-Centered Approaches.
Outside of work, I love cooking, traveling, and going on adventures with my partner and my little dog, Bunny. Whether it’s a stroll in the park or a camping trip, I’m always up for some fun!
I’m excited to use my skills and passion to make a meaningful impact in the lives of those I support!
Luisa Giraldo
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi, I’m Luisa Giraldo, a Support Coordinator and Psychosocial Recovery Coach with a strong background in community services, mental health support, and childcare, including extensive experience supporting children with disabilities. I have worked with people across different ages, abilities, and backgrounds, and I value adapting my approach to meet each person’s unique needs.
I take a person-centred, strengths-based approach and believe everyone deserves to feel heard, respected, and supported to make informed choices about their lives. I work collaboratively with participants, families, and service providers to ensure supports are practical, responsive, and aligned with individual goals, values, and aspirations.
My experience spans working with children, adults, and families in both childcare and community settings, supporting people with diverse and complex needs. This has strengthened my ability to build trusting relationships, communicate with empathy, and provide safe, inclusive, and culturally responsive support.
My practice is guided by inclusion, empowerment, and genuine human connection. I aim to create a safe, trauma-informed space where participants feel supported to build independence, develop skills, and actively participate in their community, with a strong focus on wellbeing, choice, and long-term positive outcomes.
Lucy Gough
Service Coordinator
I’m Lucy Gough, a Social Care Worker from Ireland and the Service Delivery Coordinator at Heed WA. I’ve worked hands-on with children and young adults in residential care, disability respite services, and the childcare sector, which has given me a strong understanding of what good, person-centred support looks like in practice.
My partner and I moved to Western Australia for the sunshine and a better lifestyle, and we’re now proud permanent residents. I’m passionate about supporting participants to feel safe, supported, and included, and helping support workers deliver quality services aligned with the NDIS.
Outside of work, I enjoy going for walks and spending time at the beach.
Contact
0468 433 392
Address
1/216 Stirling Street Perth, 6000 Western Australia
Call Us
Email Us
admin@heedwa.com.au office@heedwa.com.au
HeedWA acknowledges the Traditional Owners of the land on which we work. We pay our respect to their Elders past, present, and emerging.