Our Team
Meet Our Team
Igor Svetolikov
General Manager
"Hi, I’m Igor, General Manager at Heed WA, with more than 15 years of experience working across the NDIS, Positive Behaviour Support (PBS), disability services, and allied health sectors.
Over the years, I have had the opportunity to work with people, teams, and organisations that are committed to making a positive difference in the lives of others. My experience has given me a strong understanding of service delivery, team development, operational leadership, and the importance of providing quality, person-centred support.
In my role as General Manager, my focus will be on business development, building strong partnerships, supporting sustainable growth, and identifying opportunities that help Heed WA continue to grow while maintaining the high standards of support we provide.
I hold a BA (Honours) degree in Psychology, which has complemented my professional experience and provided me with a strong foundation in understanding behaviour and supporting evidence-based practice.
I’m passionate about working with people, supporting teams to succeed, and creating opportunities that lead to positive outcomes for participants, families, and the wider community."
Kourtney Kovac
Compliance Manager
I’m Kourtney, but at home, I’m known as Korgy or Mama. Originally hailing from the electrifying city of Melbourne, I’ve been ruling the sunny streets of Perth for the past four years. In the NDIS field, I’ve done it all, from commanding service coordination to dominating the ground as a support worker. I bring a powerhouse background in quality and compliance, fortified by lived experience in trauma-informed care.
When I’m not on the frontlines, you’ll find me on a bush walk adventure in the crisp winter or devouring a book. As a die-hard foodie, I’m always on the hunt for the next thing to try. Wolves are my spirit animals—they’re ferociously fluffy with razor-sharp teeth! If I had the space, I’d have a couple of cows grazing in my backyard.
I am looking forward to this next chapter in my life and helping Heed WA families and staff thrive.
Gurleen Pal
HR Adviser
Hi there! I’m Gurleen, and I’m excited to be part of the Heed WA team as an HR Adviser.
I bring over 8 years of experience across human resources, employee relations, recruitment, onboarding, performance management, compliance, and people operations. My passion lies in supporting people, strengthening workplace culture, and helping teams feel confident, supported, and set up for success.
My journey in HR has allowed me to work across a range of organisations, partnering with leaders and employees to provide practical, people-focused advice.
I hold a Master of Business Administration in Human Resource Management from Edith Cowan University and a Bachelor of Engineering in Computer Science.
Luisa Giraldo
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi, I’m Luisa Giraldo, a Support Coordinator and Psychosocial Recovery Coach with a strong background in community services, mental health support, and childcare.
I take a person-centred, strengths-based approach and believe everyone deserves to feel heard, respected, and supported to make informed choices about their lives.
My experience spans working with children, adults, and families in both childcare and community settings, supporting people with diverse and complex needs.
My practice is guided by inclusion, empowerment, and genuine human connection.
Carmen Chin
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi there! I’m Carmen, and I’m thrilled to be part of the Heed WA team as a Level 2/Level 3 Support Coordinator and Psychosocial Recovery Coach.
My journey began as a Support Worker, where I committed to providing compassionate, individualized support to enhance clients’ daily living skills and overall well-being.
I previously worked as a Youth Coordinator and School Liaison Officer with a non-profit organization, designing engaging programs for young people.
Outside of work, I love cooking, traveling, and going on adventures with my partner and my little dog, Bunny.
Kourtney Kovac
Compliance Manager
I’m Kourtney, but at home, I’m known as Korgy or Mama. Originally hailing from the electrifying city of Melbourne, I’ve been ruling the sunny streets of Perth for the past four years. In the NDIS field, I’ve done it all, from commanding service coordination to dominating the ground as a support worker. I bring a powerhouse background in quality and compliance, fortified by lived experience in trauma-informed care.
When I’m not on the frontlines, you’ll find me on a bush walk adventure in the crisp winter or devouring a book. As a die-hard foodie, I’m always on the hunt for the next thing to try. Wolves are my spirit animals—they’re ferociously fluffy with razor-sharp teeth! If I had the space, I’d have a couple of cows grazing in my backyard.
I am looking forward to this next chapter in my life and helping Heed WA families and staff thrive.
Gurleen Pal
HR Adviser
Hi there! I’m Gurleen, and I’m excited to be part of the Heed WA team as an HR Adviser.
I bring over 8 years of experience across human resources, employee relations, recruitment, onboarding, performance management, compliance, and people operations. My passion lies in supporting people, strengthening workplace culture, and helping teams feel confident, supported, and set up for success.
My journey in HR has allowed me to work across a range of organisations, partnering with leaders and employees to provide practical, people-focused advice.
I hold a Master of Business Administration in Human Resource Management from Edith Cowan University and a Bachelor of Engineering in Computer Science.
Luisa Giraldo
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi, I’m Luisa Giraldo, a Support Coordinator and Psychosocial Recovery Coach with a strong background in community services, mental health support, and childcare.
I take a person-centred, strengths-based approach and believe everyone deserves to feel heard, respected, and supported to make informed choices about their lives.
My experience spans working with children, adults, and families in both childcare and community settings, supporting people with diverse and complex needs.
My practice is guided by inclusion, empowerment, and genuine human connection.
Carmen Chin
Support Coordinator Level 2 and 3 / Psychosocial Recovery Coach
Hi there! I’m Carmen, and I’m thrilled to be part of the Heed WA team as a Level 2/Level 3 Support Coordinator and Psychosocial Recovery Coach.
My journey began as a Support Worker, where I committed to providing compassionate, individualized support to enhance clients’ daily living skills and overall well-being.
I previously worked as a Youth Coordinator and School Liaison Officer with a non-profit organization, designing engaging programs for young people.
Outside of work, I love cooking, traveling, and going on adventures with my partner and my little dog, Bunny.
Contact
0468 433 392
Address
1/216 Stirling Street Perth, 6000 Western Australia
Call Us
Email Us
admin@heedwa.com.au office@heedwa.com.au
HeedWA acknowledges the Traditional Owners of the land on which we work. We pay our respect to their Elders past, present, and emerging.