Meet Our Team
Mick Servodio
Support Coordinator/Psychosocial Recovery Coach
“Having worked in Hospitality for nearly 30 years as a Chef, I found myself wanting something more meaningful to accomplish in my life. I completed a Cert 4 in Mental Health, starting as a support worker, and soon found myself gravitating to Recovery Coaching quite early on in my career. I have been focused on Mental Health for the last 5 years.
For me, being a Recovery Coach is all about Putting the Client First. Always. Forget Jargon, forget “Text Book approaches”. I just want to talk with them, listen to their story, as I would any new person I meet. From there, I engage, to build trust, and rapport, work holistically, and never lose sight that the client is the center of my focus.
A whole series of events in my life has led me here, and I take what I do very seriously, but I do like to think I have a very casual, and grounded approach to my work.
To unwind at the end of most days, I like to watch Quality film, and TV shows, am a bit of a gamer, love fitness, and am a bit of a Crypto Enthusiast…”
Kourtney Kovac
Compliance and Service Coordinator
I’m Kourtney, but at home, I’m known as Korgy or Mama. Originally hailing from the electrifying city of Melbourne, I’ve been ruling the sunny streets of Perth for the past four years. In the NDIS field, I’ve done it all—from commanding service coordination to dominating the ground as a support worker. I bring a powerhouse background in quality and compliance, fortified by lived experience in trauma-informed care.
When I’m not on the frontlines, you’ll find me on a bush walk adventure in the crisp winter or devouring a book. As a die-hard foodie, I’m always on the hunt for the next thing to try. Wolves are my spirit animals—they’re ferociously fluffy with razor-sharp teeth! If I had the space, I’d have a couple of cows grazing in my backyard. I’m also a dino lover and you will see me adding them to any accessory’s or anything else other might find a little on the weirder side. I love spending time with my dog, Rusket, and my lively little ones.
I am looking forward to this next chapter in my life a helping this Heeds WA families and staff thrive.
Carmen Chin
Support Coordinator Level 2 and Level 3 / Psychosocial Recovery Coach
Hi there! I’m Carmen, and I’m thrilled to be part of the Heed WA team as a Level 2/Level 3 Support Coordinator and Psychosocial Recovery Coach. My passion lies in empowering individuals and helping them create positive change in their lives.
My journey began as a Support Worker, where I committed to providing compassionate, individualized support to enhance clients’ daily living skills and overall well-being. With several years of experience navigating the NDIS, I focuses on connecting participants with necessary services and supports, always prioritizing their preferences.
I previously worked as a Youth Coordinator and School Liaison Officer with a non-profit organization, designing engaging programs for young people and collaborating with schools and community organizations to create a supportive network. Before that, I was a Lead Educator/21C in early childhood education, where I developed inclusive curriculum and built strong connections with families and the community.
I hold a Bachelor of Community Services and a Diploma of Early Childhood Education, along with training in Trauma-Informed Care and Person-Centered Approaches.
Outside of work, I love cooking, traveling, and going on adventures with my partner and my little dog, Bunny. Whether it’s a stroll in the park or a camping trip, I’m always up for some fun!
I’m excited to use my skills and passion to make a meaningful impact in the lives of those I support!